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Questions about an order, an FFL transfer, a specific firearm, or anything else — we’re here. Real answers from people who actually know guns.
Order Support
Order & Shipping Questions
Track an order, update your FFL dealer, change a shipping address, or ask about delivery timelines. We ship to any licensed FFL dealer in all 50 states.
⏱ Typical response: within 4 business hours
FFL & Transfer Help
FFL Transfer Questions
First time buying a gun online? We’ll walk you through finding a local FFL dealer, what to bring, and what happens at pickup. It’s simpler than you think.
⏱ Typical response: within 4 business hours
Product Questions
Firearm & Ammo Questions
Which Glock is right for concealed carry? What ammo does a Glock 19 take? Is a specific item in stock? Our team has handled and fired most of what we sell.
⏱ Typical response: within 4 business hours
Returns & Warranty
Returns & Manufacturer Warranty
All firearms are sold new with full manufacturer warranty. For return eligibility, timelines and how to initiate a warranty claim, see our returns policy.
⏱ Typical response: within 1 business day
Customer Service Hours
Monday – Friday9:00 AM – 6:00 PM EST
Saturday10:00 AM – 4:00 PM EST
SundayClosed
Federal HolidaysClosed
Orders placed outside business hours are processed the next business day. FFL shipments typically leave our warehouse within 1–2 business days of order confirmation.